Vehicle Operations Support Specialist

Job Description

We have a position for a Vehicle Operations Support Specialist with one of our clients in Phoenix, AZ for an initial contract duration of 1 year. No third party candidates considered for this position.

• Data entry. Updating fields such as name, address, account numbers, Auction ID’s, price, and much more
• Process and enter transportation orders via computer application
• Follow up to ensure orders are correctly submitted. Update incorrect or deficient information and/or data
• Create spreadsheets or organize existing data to track important customer orders.
• Handle inbound and outbound phone calls to customers.
• Contact external vendors/clients/customers to determine status updates, vehicle locations and to gather information to ensure program requirements are maintained.
• Professionally note and document orders to communicate between systems and external clients.
• Clear order enrichment failures
• Perform other tasks and duties as directed by the department manager or Supervisor.

Job Requirements:

• Candidate must have stable internet connection with required bandwidth.
• Accurate typing and data entry skills.
• Able to manage multiple tasks in a fast-paced environment.
• Highly adaptable to process and system changes.
• Must be detail oriented with good judgment and problem-solving skills.
• Effective time management and self-starter.
• Able to initiate and manage a mixture of outbound and inbound calls, emails and SMS.
• Strong knowledge of Microsoft Word, Excel, and Outlook.
• Strong verbal and written communication skills.
• Able to demonstrate empathy and de-escalate frustrated clients and vendors
• Transportation or general automotive experience a plus.
• Must be persistent to obtain all info to confirm order requirements.

Top 3-5 MUST HAVE

• Computer and phone skills
• Strong excel knowledge/Microsoft Office
• strong communication skills