Fleet Operations Support Specialist II

Job Description

We have a position for a Fleet Operations Support Specialist II with one of our clients in Carmel, IN for an initial contract duration of 3 months. No third party candidates considered for this position.

The Fleet Operations Support Specialist II will focus on managing, maintaining, and supporting driver service platforms while consulting with customers to drive further value throughout the organization. This role will focus specifically on telematic program support and will include asset management, customer support, invoicing, reporting and supporting program growth initiatives. Client is looking to drive efficiency by bringing automation to our programs for operational teams utilizing programs and systems. Position will require a consultative approach, excellent customer service, strong vendor management and attention to detail. The position will be supporting all divisions under the Client umbrella of businesses as well as external customers.

Duties and responsibilities

• Manage procurement, deactivation and warranty process for telematic devices
• Work with telematic vendors, drivers and maintenance facilities to ensure proper installation and continued functionality
• Partner with Client Fleet and telematic provider(s) to troubleshoot issues
• Maintain user, driver and corporate hierarchy and permissions for responsible programs
• Consult with stakeholders to provide reporting to maximize value of corporate programs
• Maintain knowledge of program updates and train users on new and existing features
• Ensure billing accuracy and timely processing of payment
• Help build and create automations with providers and Client systems
• Support field teams during BCP events 

Qualification

Minimum qualifications include:

• High school diploma
• 3 years asset, client or account management experience
• Strong interpersonal skills and the ability to effectively communicate with peers, business partners, and leadership
• Ability to interact with internal and external business partners supporting corporate policy, standards, processes and procedures
• Proficient in understanding, analysis, and management of vehicle information to provide recommendations
• Ability to demonstrate a consultative approach to customer needs, run reports and interpretate data to draw conclusions
• Strong proficiency with computers and Microsoft Office programs; strong MS Excel proficiency required
• Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment
• Strong customer service and organization skills required
• Works well in a team environment by supporting departmental initiatives and goals
• Provide excellent communication skills, both written and verbal
• Ability to sit or stand for prolonged periods of time
• Ability to perform repetitive data entry tasks, manual dexterity

Preferred qualifications include:

• Bachelor’s degree
• Fleet and telematics experience