IT Support Engineer Tier I, Hardware Specialist

Job Description

We have a position for a IT Support Engineer Tier I, Hardware Specialist with one of our clients in Kansas City, MO for an initial contract duration of 5 months. No third party candidates considered for this position.

• Become part of the IT Hardware and Inventory team within the IT Support and Operations team.
• Process and manage the hardware inventory for the Client user base, within the scope of the IT Support and Operations team.
• Responsible for building computers (new or refurbished) to issue to internal users as well as provide said internal users with all other applicable IT equipment (cell phones, peripherals, AV equipment, etc.)
• Process and re-inventory the equipment for all users that off board or separate from the company. 
• Maintain concise documentation for inventory (across multiple systems as needed).
• Must consistently provide positive customer service and is expected to train users and fellow co-workers where applicable on company issued equipment as needed. 
• Have excellent customer service skills.
• Highly skilled in time management, inventory management, project management and should be able to adapt to a constantly shifting IT landscape.
• Take a proactive approach to problem solving with minimal business impact or direction from IT Leadership.
• Handle all other duties as requested by their manager.

50% - Apply images for new PCs, refurbished PCs, or add new functionality to PCs by adding software, hardware, or peripherals. Implement new software or hardware procedures for functionality and ability to interface with the current standard setup of software and hardware issued to users. Provide training on hardware and software use as needed to the user base.

40% - Help maintain on-hand IT equipment surplus and ensure accurate counts and reliability at all times in accordance with the IT Support Engineer Tier II Hardware and Inventory team. Verify shipping and tracking on all equipment to and from destinations. 

10% - Other duties as assigned by the manager within the job summary.

Target Years of Exp:  5+ Years

Top 5 Must Haves: 

• Experienced in imaging laptops.
• Experienced in building user profiles on new laptops and transferring user data from old laptops.
• Experienced in working with people and finding enjoyment in it.
• Experienced with shipping equipment and tracking equipment to and from destinations.
• Experienced in working in a fast-paced environment and willingness to be flexible.