Credit & Collctns Spec II

Job Description

We have 2 positions for a Credit & Collctns Spec II with one of our clients in Grove, OH for an initial contract duration of 5 months. No third party candidates considered for this position.

Job Description:

• This position monitors customer balances with the goal of maximizing cash collections on accounts and minimizing the impact of past due customers.  This position has heavy direct daily customer interaction primarily via incoming/outgoing phone calls and emails.
• Contact all accounts past due (60 day+) including follow up on payment plans.
• Collaborate with A/R and Cash Applications teams in investigating and resolving unapplied cash receipts and credits, misapplied payments and possible refunds or credit memos.
• Maintain Collection notes for follow-up and follow up on pending issues with customers.
• Responds to customer inquiries regarding invoices, product descriptions, service issues, price discrepancies.
• Address requests for copies of statements, invoices, credits, payment applications, etc.
• Guide customers in making payments via ACH, Check or Other.
• Research potential drivers of non-payment with various Operations teams.
• Propose payment plans, write offs or service suspensions to be approved by the Team Supervisor and Manager.
• Various collection and AR duties assigned by management.