zzeenath@3ipeople.com
Experience
Location
We have a position for a Technical Customer Care Specialist I with one of our clients in Remote for an initial contract duration of 6 months. No third party candidates considered for this position.
This is a Call Center position where most of troubleshooting is over the phone. The Technical Support Specialist will work directly with customers via phone and email to resolve their application and product issues. This position requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue. Your technical and interpersonal skills are critical to success in this position.
Specific Responsiblities:
Travel Required: Minimal Travel Required.
Top 5 Must Haves:
Required Qualifications:
Education Required:
High School Diploma or GED
Preferred Qualifications:
Preferred Education:
College degree preferred; at a minimum associate’s degree or Technical Certification required or commensurate work experience.
Competencies For Success:
customer support, troubleshooting, calls
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