Call Center - Inbound Customer Care

Job Description

We have a position for a Call Center - Inbound Customer Care with one of our clients in Denver, CO for an initial contract duration of 9 months. US citizens and all those authorized to work in the US are encouraged to apply.

The position/resource requested will serve as a Client Call Centre Agent responsible for addressing citizen/client questions related to technical issues accessing and navigating the system.

Duties:

Primary Responsibilities include the following:

• Answer incoming calls timely and accurately, specifically those related to correspondence/notification issues
• Answers inquires by clarifying desired information, researching, locating and providing information
• Resolves customers issues and concerns
• Creates and maintains knowledge articles
• Provide technical assistance to the customer (Examples)
• Password reset
• Account information
• Case number information
• Adobe Reader issues
• Brower issues
• Technical computer issues
• Internet connectivity
• PEAK navigation
• Enter information obtain from the call into a customer relationship management tool
• Utilize the IVR/ACD for incoming and outgoing calls
• Follow communication scripts when handling different topics
• Meet personal/team qualitative and quantitative targets