Inventory Tech Support Spec

Job Description

We have 3 positions for a Inventory Tech Support Spec with one of our clients in Atlanta, GA for an initial contract duration of 5 months. No third party candidates considered for this position.

Position Overview

The Technical Client Service Rep II, Inventory provides technical support for all inventory related processes and customer support issues to Client internal and external customers.  This position requires excellent telephone, listening, problem-solving/troubleshooting, and organizational skills along with outstanding reliability and follow-through. The Technical Client Service Rep II, Inventory will provide proactive, knowledgeable, results-oriented service that is enabled by a strong knowledge of the Client organization, processes, and technology.

The Technical Client Service Rep II, Inventory is responsible for effectively troubleshooting and resolving vehicle inventory issues and maintaining the quality of data on the Autotrader.com website and corresponding Client sites. The Technical Client Service Rep II, Inventory will provide technical support to Sales, 3rd party vendors, Customer Support and other Client teams.  The successful Technical Client Service Rep II, Inventory has the ability to collaborate with our 200+ 3rd party data vendors to troubleshoot and resolve inventory issues for our customers.

Responsibilities:

• Daily Communication: Strong written and verbal communication skills are essential for interacting with fellow staff members, management, sales, vendors and Client.
• Troubleshooting/ Problem Solving: Resolve issues upon initial contact (i.e. "first call resolution"), whenever possible. The Technical Client Service Rep II, Inventory must demonstrate effective troubleshooting procedures to resolve technical issues with inventory, images and data load processes.
• Order Fulfillment:  Manage Client contracts through the inventory process, including working with third party source vendors to perform initial inventory feed set up for Client.
• Back to Sales Process: Review resolved requests and confirms if the resolution is valid. Troubleshoot and follow through until a valid resolution is received.
• Multi-tasking: Ability to complete multiple tasks by using multiple systems (Homenet, Dataload, Salesforce, etc) to get to effective and efficient resolutions.
• Reporting:  At any time, the Technical Client Service Rep II, Inventory may be asked to distribute any necessary report to the , sales or other internal clients.
• Working Across Teams:  Establish and maintain partnerships with ATC service and support organizations, including  Client , Product Management, National Accounts, IT, and Sales.
• Product Knowledge:  Maintain a strong understanding of Client products and data load processes, as well as an understanding of Client Management Systems (ADP, Reynolds, etc).  Develop or improve on internal systems knowledge.
• Change Management:  The Technical Client Service Rep II, Inventory will show the flexibility necessary to adjust to changing duties and responsibilities as the department/company evolves.  Additional responsibilities may be delegated to assist the department/company with meeting their objectives.
• Decision Making: Able to take action in solving problems while exhibiting judgment and realistic understanding of issues. Ability to use good reason, even when dealing with ambiguity. Use troubleshooting processes to effectively arrive at decisions.
• Project SME:  Works as a Subject Matter Expert (SME) on special projects as needed.
• Additional Responsibilities:  Adjusts to changing/additional duties & responsibilities as the department and company changes. Additional administrative duties, such as special projects and tasks, may be delegated in order to assist the department and company, and to help ensure that goals are met.

Job Requirements:

Must be flexible to work hours between 8am-8pm based on the business need. Training would be 9am-6pm (for approximately one month or so) and then they will provide schedules when they are ready to work independently.

Our currently schedules are shown below:

• *With an 1 hour lunch*
• (Mon- Fri )
• 8am-5pm
• 9am-6pm
• 10am-7pm
• 11am-8pm