Operations Coordinator

Job Description

We have a position for a Operations Coordinator with one of our clients in Atlanta, GA for an initial contract duration of 4 months. No third party candidates considered for this position.

The Support Operations Coordinator serves as a critical member of the support team, working closely with operations leadership and multiple internal departments to ensure RMS is delivering overall superior service and support to our customers.  Must be an individual who has the ability to identify ways to streamline and/or improve work processes.  You are enthusiastic, creative, hungry to learn and have a passion for solving real business challenges.  You have a startup mentality where changing, adapting, adjusting, and improving every day is just part of the job.  You work well with others, including hearing client needs and translating them to actionable results.   A high degree of responsiveness and independent judgment is required to plan, prioritize and organize in a fast-paced, rapidly changing environment.

GENERAL RESPONSIBILITIES:

• Administer the various day-to-day operational tasks that support our clients’ ability to manage their inventory
• Respond to client inquiries or requests related to vehicles, including but not limited to vehicle moves, inventory updates, setting sales or promotions, posting site announcements, etc.
• Continuous tracking of defects following escalation to internal teams and third-parties; provide status updates to the support team
• Collaborate with product and technology to ensure defects are triaged and resolved in a manner that meets our contractual SLAs.
• Assist with case assignments, ensuring a balanced and appropriate work load across team members
• Conduct monthly quality assurance checks on case management procedures; communicate results in an effective manner
• Review support trends/productivity to identify areas for improvements
• Provide weekly updates to management on all priority defects
• Communicate with Client Care Coordinators and Dealers when necessary
• Assist with QA for client software releases
• Maintain an in-depth understanding of Client Digital Private Stores and our Client products and support protocols
• Perform other support and operational tasks/projects as required