Senior Instructional Designer

Job Description

We have 3 positions for a Senior Instructional Designer with one of our clients in Atlanta, GA for an initial contract duration of 1 year 1 month. No third party candidates considered for this position.

• The Sr HR Technical Writer & Instructional Designer is responsible for designing, creating, maintaining and supporting the development and submission of HR content for various digital workplace solutions. 
• This role will provide content strategy and support in the all areas of HR ensuring adherence to the established standards and governance. 
• Additionally, this role will drive the HR self-service strategy and vision through intranet content and knowledge article development process: creation, revision, review, approval, and coordination efforts with the HR CoEs, Employee Service Centers and Information Technology (IT).
• This role will be responsible for driving continuous solutioning toward an enhanced user experience by conducting user experience testing, analytics and strategy.
• The ideal candidate will be organized, creative, able to develop content on time to a project schedule, knowledgeable of multiple writing styles, detail oriented, adept at working in a team environment, and able to handle multiple priorities in a fast-moving environment.

Job Responsibilities Principal responsibilities or job duties:

• Develops and updates HR Content and self-service materials in accordance with established content standards, tone and governance
• Supports HR CoEs and Employee Service Centers with the development, review, editing, and refresh of content
• Ability to obtain information and processes from Subject Matter Experts (SMEs) through research, interviews, and user design and testing
• Able to translate technical processes, policies or procedures for end-users and through content development and workflows
• Works collectively with HR CoEs to ensure content is SEO optimized and digitized for content consumption
• Ability to create and maintain digital assets for use with content and story- telling (icons, graphics, videos, photos)
• Supports content strategy and conducts continuous content audits identifying content gaps and needs for enhanced user experience
• Understanding of document control and maintaining multiple versions of content
• Work closely with Corporate Communications and ServiceNow administration team on system enhancements, work flow design, requirements and maintenance of the HR Portal Content, Knowledge Base and Knowledge Articles
• Maintains HR Intranet and Knowledge Article catalog and ensures content is easily understood by team members for self-service
• Responsible for conducting content audits, pulling and analysis of content analytics and identifying content gaps through tools such as Google Analytics/Adobe Omniture