Director Ecommerce

Job Description

We have a direct-hire position for a Director Ecommerce with one of our clients in Cumming, GA. No third party candidates considered for this position.

The eCommerce Product Owner role is the core of our strategy to improve the customer experience and drive revenue on Client’s digital channels by being the central position to develop customer experience and functional improvements combined with focused eCommerce merchandising planning and execution. This position will collaborate with multiple business teams, including curriculum, products, sales, and marketing to establish strategic opportunities and drive them to fruition with a talented team of strategists, designers, and technologists. You drive innovation by championing actionable user insights, deeply understanding our customers, enhancing product usability, and providing our team with focus and priorities to help grow our business through eCommerce excellence. If you are passionate about answering these questions, this could be the right role for you:

• Are we hitting our revenue goals?
• Where are we missing opportunities?
• How many customers are we gaining/losing?
• Were are our competitors hurting us?
• What does our most profitable product mix look like?

Responsibilities

• Work with stakeholders to identify areas of improvement for revenue growth in digital curriculum and traditional physical products
• Develop roadmaps of initiatives and their anticipated returns to help facilitate prioritization with business stakeholders across functionality, customer experience, and technical capabilities
• Collaborate with the implementation teams to iterate requirements and ensure the successful completion of initiatives on time with high-quality
• Create and analyze regular and ad-hoc reporting on sales performance and customer experience analytics to monitor KPIs to understand the effectiveness of various improvements
• Troubleshoot and research issues related to changing trends, behaviors, or performance to identify what impacts the business and determine how to address
• Drive regular heuristic assessments of our competitors and others to understand their approach to similar design challenges
• Openly solicit feedback and support from business stakeholders, designers, developers, digital analysts, and project managers in our cross-functional environment
• Build strong working relationships with teams across the organization to help facilitate awareness and support of business strategies and initiatives
• Communicate effectively and articulate your point of view to guide quality decisions
• Stay up to date with broad customer experience and eCommerce trends to inform your thinking and thought leadership within Client
• Continually gather information on our competitors to understand their approach to similar customer experience challenges
• Stay up to date with broad customer experience and eCommerce trends to inform your thinking and thought leadership within Client

Key Measurements

• Improvements to eCommerce performance metrics of specific areas of improvement (e.g. revenue, conversation rate, average order value, etc.)
• Introduction and leverage of key business planning assets to help guide priorities and performance measurements (e.g. roadmaps, performance dashboards, etc.)
• Completion of assigned work in a timely manner

Requirements

• Bachelor's degree in Business, Marketing, eCommerce, or a related field.
• Minimum of 4years of eCommerce experience, with at least 2 years in a leadership role
• Proven track record driving eCommerce sales and marketing strategies
• Experience with eCommerce tools and platforms (Shopify preferred)
• Strong understanding of online merchandising and user experience best practices
• Excellent analytical skills with the ability to interpret data and translate insights into actionable strategies
• Exceptional leadership and team development skills

Top 5 skills + years in each

• eCommerce Strategy and Execution: The role requires a strong ability to develop and execute eCommerce strategies to drive revenue growth. This includes creating roadmaps, managing product mixes, and understanding online merchandising.
• Analytical Skills: Excellent analytical skills are crucial for interpreting sales performance data and customer experience analytics. The ability to translate data insights into actionable strategies is key for improving eCommerce metrics and driving business growth.
• Leadership and Collaboration: Proven leadership experience is necessary, as the role involves guiding a team and working with various stakeholders across curriculum, products, sales, and marketing. Strong collaboration skills are also essential to coordinate with designers, developers, and other team members.
• Customer Experience and Usability: A deep understanding of customer experience and user interface best practices is important. This involves enhancing product usability and staying up-to-date with eCommerce trends to improve the overall customer experience.
• Communication Skills: Effective communication is needed to articulate ideas, guide decisions, and build strong working relationships with cross-functional teams. The ability to clearly present insights and influence stakeholders is crucial for the success of the role.