Training and Development Specialist

Job Description

We have a position for a Training and Development Specialist with one of our clients in Atlanta, GA for an initial contract duration of 1 year.

Under direct supervision, the Training and Development Specialist will work closely with cross-functional teams, to produce and ensure delivery of high quality and effective documentation to our end users

Trainer will educate people in a technological field. Will develop technical training programs and help others develop skills that will make them better professionals

Trainer must be extremely knowledgeable in their field of expertise and possess solid technical aptitude. Additionally, an excellent communicator, able to explain complex subjects in a clear and interesting way

Must be able to facilitate meetings and work as a liaison between business users and IT personnel to produce training and instructional documents on the Integrated Tax Solution (ITS) current processes, system changes and upgrades

Specific duties include (but are not limited to):

• Facilitate information gathering sessions with the business users, business analysts, and technical staff
• Coordination of communications activities including documentation of requests and process improvements
• Consults with subject matter experts and technical staff to validate functionality and workflow for preparation of instructional or training documentation for communications to end users
• Documents business processes and create instructional documents for users of new or upgraded systems
• Identifies training needs, providing guidance and training to customers or less experienced staff
• Serves as a resource in the development and implementation of outreach communication
• Work with SME’s, BAs, and technical teams efficiently to ensure technical accuracy of documentation
• Maintain revision control of created and/or revised procedures and documents
• Create procedures based on standardized templates
• Convert legacy/previous formatting to latest formatting
• Conducting IT skills gap analyses among employees
• Designing technical manuals using simple language
• Performing role-specific training on tools and programs each team uses daily
• Maintain updated records of training curriculum and materials