IT Trainer

Job Description

We have a position for a IT Trainer with one of our clients in Atlanta, GA for an initial contract duration of 6 months. US citizens and all those authorized to work in the US are encouraged to apply.

Provide classroom training to Client staff on a variety of information systems on a continuing basis. Position is based in either Atlanta, Gainesville, or Cartersville Georgia. Position will include in-state travel.

Responsibilities:

• Participate in IT Projects to design and develop learning materials
• Produce effective training presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience
• Create, review, and update training materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets
• Maintain, coordinate, and communicate training schedules with end users and stakeholders
• Solicit classroom enrollment and maintain class information/user registration within (Oracle) Learning Management System
• Collect and maintain training data to support department key performance indicators
• Make arrangements for external vendor provided training at Client training centers
• Conduct training courses, customer webinars, on-site customer training, and user group sessions
• Establish effective relationships throughout the organization, both within IT and across business units/customers/stakeholders to identify/address gaps in user training
• Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on-one, and online methods
• Remain knowledgeable about Client IT applications and business strategies as related to training materials and courses
• Assist technical managers, IT developers, and specialists to explain complex technical concepts and business/data workflows to non-technical audiences
• Provide user training support with IT product launches and go-lives
• Travel to Client business locations (within State of Georgia) to conduct training
• Ability to maintain professionalism and order within the classroom to complete course objectives
• Ability to adapt/respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid change, minimal lead times, and multiple competing priorities
• Training content is expected to include Client developed in-house software and systems (training will be provided upon hire), COTS applications implemented by Client, Microsoft Office, SharePoint, Oracle Business Intelligence (OBIEE).
• Client will reimburse authorized travel expense lodging and meals. Client will reimburse authorized travel use of a personal vehicle use. All travel expense reimbursement shall be in accordance with State Accounting Office Travel Policy: https://sao.georgia.gov/state-travel-policy
• A Client cell phone and laptop will be provided. All state equipment shall be used in accordance with State and Client policies/procedures.
• The position end date is set for the end of the Client fiscal year. Client may exercise the option to renew contracts in one year increments. Several successful consultants have continued working for several years with contract extensions. However, Client is under no obligation to extend contracts and may terminate employment at any time.