Client Service Rep II
Atlanta, Georgia  


We have a Contract position for "Client Service Rep II" with one of our direct clients in Atlanta, Georgia for initial contract duration of  12+ months. No third party candidates considered for this position. US citizens and all those authorized to work in the US are encouraged to apply.

Job Description

  • The Client Service Representative II will have primary responsibilities consisting of a broad range of customer support and sales activities.
  •  These duties include consulting with new and existing customers on appropriate products to maximize revenue and increase customer satisfaction, aiding our advertising customers (private sellers and basic listing car dealers) with the effective use of Client products to better merchandise their vehicles.
  •  Provide support to potential consumer and site browser requests for assistance via phone, email and chat with thorough answers and the utmost courtesy. 
  • The successful CSR II will be able to stay up-to-date on processes and product changes, effectively troubleshoot technical issues, meet standard performance metrics including revenue goals, and deliver world-class customer service.

Required Skills

  • Minimum of 2 years of customer service related experience or training.
  • Minimum of 1 year sales or up-selling experience Must be able to handle 75+ calls per day
  • Must be able to meet minimum revenue goals
  • Requires attention to detail and the ability to adapt to change
  • Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point, and Excel) required
  • Ability to type 40+ WPM. 
  • Excellent oral and written communication skills
  • Experience working in a team environment and assisting others as applicable
  • Hours are extended and varied must have an ability to accommodate a flexible schedule and work overtime as needed
  • Must be flexible to work any shift during business hours, currently Monday – Saturday, 8AM - 8PM (hours subject to change to meet business needs)
  • College degree preferred; minimum high school diploma or general education degree (GED) required 

 

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