IT Instructional Designer/Trainer

Job Description

We have a position for a IT Instructional Designer/Trainer with one of our clients in Atlanta, GA for an initial contract duration of 1 year. US citizens and all those authorized to work in the US are encouraged to apply.

The IT Training Team is composed of IT Trainers, Instructional Designers and a Team Leader.

This requisition is for an Information Technology (IT) Instructional Designer. Position will be based in Atlanta and responsible for developing and updating training content/materials and training remote trainers to deliver content to Client employees. Candidate will be responsible for maintaining IT training material posted within Client websites and publishing web based training content within Oracle Learning Management System (LMS).

Candidate will be working as a team member within the IT organization of the Client and report to a Team Leader/Supervisor. Supplier provides workforce augmentation services and is not employed by Client as an independent contractor. Candidates will work with supporting IT team members (system architects, application developers, database, network, server, etc.) and interacting with business units to understand the technical/business functionality and develop technical training materials.

Training content development will include Client developed in-house software and systems – (Training will be provided upon hire), vendor COTS products, vendor COTS-customized products, and vendor custom products implemented by Client. Client IT primarily utilizes Microsoft (SQL Server, SharePoint, etc.), Oracle (Databases, Golden Gate, Hyperion, Primavera P6, OBIEE, etc.), and Esri (ArcGIS) based products integrated with Client data systems and systems architecture.

Responsibilities:

• Adhere to the priorities, objectives, and guidance of Team Leader and IT management
• Participate in IT Projects to design and develop learning materials
• Produce effective training presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience
• Create, review, and update training materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets
• Proactively and effectively communicate with Team Leader and IT management
• Creating engaging learning activities and compelling course content
• Working with subject matter experts and identifying target audience’s training needs
• Developing training content to meet instructional goals/objectives
• Create practical examples that students can apply within their use of IT application/system in their work
• environment
• Applying tested instructional design theories, practice and methods
• Measure/test user knowledge retention and transfer
• Apply tested instructional design theories, practice and methods
• Create supporting material/media (audio, video, simulations, role plays, games etc.)
• Collect and maintain training data to support department key performance indicators
• Conduct training courses, customer webinars, on-site customer training, and user group sessions
• Establish effective relationships throughout the organization, both within IT and across business
• units/customers/stakeholders to identify/address gaps in user training
• Remain knowledgeable about Client IT applications and business strategies as related to training materials and courses
• Assist technical managers, IT developers, and specialists to explain complex technical concepts and business/data workflows to non-technical audiences
• Provide user training support with IT product launches and go-lives
• Travel to Client business locations to conduct training
• Ability to maintain professionalism and order within the classroom to complete course objectives
• Ability to adapt/respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid
• change, minimal lead times, and multiple competing priorities