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Kirthika M

mkirthika@3ipeople.com


Job ID :J16231

Location : West Warwick, RI

Duration :10 months.

Interview Type :Face-to-Face

Legal Status :

Job Type :Contract

Background Checks :County Criminal History, Drug Test, Education Verification, Motor Vehicle Report

No Of Openings :1

No Of Hours per week :N/A

Sorry, Job Status has been changed to Closed

Acct Services Support Spec

$25 - $28

Hourly

< 3 Years

Experience

West Warwick, RI

Location

Job Description

We have a position for a Acct Services Support Spec with one of our clients in West Warwick, RI for an initial contract duration of 10 months. No third party candidates considered for this position.

Develops and directs overall order and service-related activities for Client's customer service function. Develops and implements policies for the resolution of customer account inquiries. Provides a variety of customer service support duties to customers. Ensures timely and accurate information is provided to customers in a professional manner. Responds to inquiries through phone, mail, email, and contact with customers. Promotes and sells the company's products and services. Provides operational management and support at call center locations to ensure efficient and timely resolutions of customer service issues.    

  • Handles incoming customer calls with the intent of providing customer satisfaction and retention; may introduce and sell new or additional products and/or services;       
  • Works in conjunction with outside sales representatives to provide pre-and/or post-sales support;       
  • Reviews customer inquiries, problems, requests, and suggestions; determines appropriate solutions and/or responses;         
  • Negotiates customer claims, initiates billing adjustments, arranges product substitutions and returns; 
  • Assesses customer needs and suggests/promotes alternative products or services;       
  • Processes incoming orders;    
  • Refers customer calls to other areas as appropriate;    
  • Records consistent problem areas;      
  • Provides clerical/administrative support to the customer service functions.       

Preferred Skills

AMP

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