Systems Support/Process and Tracking Member

Job Description

We have a position for a Systems Support/Process and Tracking Member with one of our clients in Atlanta, GA for an initial contract duration of 1 year. US citizens and all those authorized to work in the US are encouraged to apply.

Provides business operations support, computer inventory management, and logistical support by email/phone, or onsite. Performs tracking, request approvals, data analysis and report reconciliation. 90% Administrative role. Microsoft Office proficiency.

The position is under direct supervision. Must be local to Metro Atlanta. Position is both onsite and remote. User support by email/phone. *10% Technical role. Driving is required for this position. Some in-state/local travel if needed.

Job Responsibilities:

• Inform submitters of proper requests required for desired services
• Work closely with NTT Service Technicians and Business Application & Technology staff
• Help facilitate Division office supply orders using state purchasing processes and procedures
• Pursue offboarded user hardware and wireless equipment returns 
• Help track large scale technology product deliveries for Special Projects
• Work closely with internal and external clients to ensure overall success of Unit operations
• Identify hardware trends and report inventory discrepancies 
• Maintain daily inventory summaries and weekly reports in MS Teams
• Provide status updates to Unit Manager
• Assist with fulfilling hardware, peripheral, and special technology requests ensuring prompt deployments
• Cross reference equipment orders and field requests ensuring shipments are accurate
• Update inventory systems
• Review criteria and approve specialized end user computing requests