Junior IT Technical Support Specialist - Savannah

Job Description

We have a position for a Junior IT Technical Support Specialist - Savannah with one of our clients in Atlanta, GA for an initial contract duration of 4 months. No third party candidates considered for this position.

• Support End Use Computers for Service Delivery.
• Troubleshoot user issues and maintain tickets assigned to the tech in the WRM system.
• Create and maintain tickets in Remedy.
• Troubleshoot issues on end-user computing devices, including desktops, laptops, and Surface Pros.
• Troubleshoot user access to standardize software from the Client image, i.e., MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
• Troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
• Setup and install computers for new hire onboarding’s.