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Junior IT Technical Support Specialist - Savannah
Atlanta, Georgia  


We have a Contract position for "Junior IT Technical Support Specialist - Savannah" with one of our direct clients in Atlanta, Georgia for initial contract duration of  4+ months. No third party candidates considered for this position.

Job Description

  • Support End Use Computers for Service Delivery.
  • Troubleshoot user issues and maintain tickets assigned to the tech in the WRM system.
  • Create and maintain tickets in Remedy.
  • Troubleshoot issues on end-user computing devices, including desktops, laptops, and Surface Pros.
  • Troubleshoot user access to standardize software from the Client image, i.e., MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
  • Troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
  • Setup and install computers for new hire onboarding’s.

Required Skills

  • Proficient in Win 7 and Win 10, and Office 365.
  • Experienced in troubleshooting issues on end-user computing devices, including desktops, laptops, and Surface Pros.
  • History of working in an Active Directory domain environment
  • Proficient at software installs and troubleshooting
  • Some networking knowledge, along with the ability to troubleshoot network issues from the command line.

 

(For Candidate use only)

   
 

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