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Prasad Garimalla

pgarimalla@3ipeople.com


Job ID :J21606

Location : Atlanta, GA

Duration :9 months.

Interview Type :Video

Legal Status :

Job Type :Contract

Background Checks :County Criminal History, Drug Test, Education Verification, Motor Vehicle Report

No Of Openings :1

No Of Hours per week :N/A

Sorry, Job Status has been changed to Closed

Transportation Call Center Agent - Temporary

Open

Hourly

< 3 Years

Experience

Atlanta, GA

Location

Job Description

We have a position for a Transportation Call Center Agent - Temporary with one of our clients in Atlanta, GA for an initial contract duration of 9 months. US citizens and all those authorized to work in the US are encouraged to apply.

Purpose:

Our client System is seeking the temporary services of multiple Transportation Call Center Contact Agents to provide direct first-line level 1 service desk support to client schools and administrative locations.

Summary:

The Transportation Call Center Contact Agent will work with a team of other Transportation Call Center Contact Agents, under the general supervision of a Transportation Call Center Contact Agent Lead and a Transportation Manager who is responsible overall for the Call Center operations. Depending on the proficiency and level of expertise, the Transportation Call Center Contact Agent may be selected to be part of the level 2 support (within the service desk) to provide expert support to other analysts for critical issues or applications.

Personal Attributes:

  • Creativity and strong attention to detail
  • Ability to work effectively on tight deadlines, as necessary
  • Excellent command of the English language
  • Excellent command of Spanish Language preferred
  • Oral and written communication skills
  • Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
  • Ability to work under pressure and stay calm/focused when working with irate customers or users
  • Positive, productive team player
  • Desire to learn new skills and improve

Leadership:

The Transportation Call Center Contact Agent will take day-to-day direction from the Service Desk Team Lead and the IT Service Operations Specialist who has overall responsibility for the Service Desk Operations. He/she will be responsible for providing regular updates as needed and meeting the deadlines imposed by the district.

Preferred Skills

AMP

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