Customer Experience (CX) Specialist

Job Description

We have a direct-hire position for a Customer Experience (CX) Specialist with one of our clients in Charleston, SC. No third party candidates considered for this position.

The Customer Experience (CX) Specialist will travel locally in his or her area to work with our branches, sellers, managers, and customers in supporting their digital business.

Responsibilities include:

• Increase online engagement and E-Commerce sales penetration in your respective region through digital evangelism with branch associates, sellers and most importantly, our customers.
• Use enthusiasm to promote Client with our customers by demoing our site and app at customer visits, seller ride-along, regional conferences and branch counter days
• Work with all the branches to make sure we are hitting our customer SLAs (Service Level Agreements) for all online orders. BOPIS, delivery, and parcel.
• Create and share out periodic reporting (weekly/monthly) and tracking of all digital metrics on both macro and micro levels.
• Provide feedback to the E-Commerce development team on future site or process enhancements.
• Regional and branch communication surrounding digital metrics and P&L.
• Client and Mobile App training with Client associates. Including regular communication about updates to site, upcoming releases, and feedback.
• Be a creative problem solver for both simple and complex issues using resources and intuition to complete immediate results.
• Overcome adversity from the creative change individuals will experience.