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Technical Writer
Atlanta, Georgia  30349


We have a Contract position for "Technical Writer" with one of our direct clients in Atlanta, Georgia for initial contract duration of  3+ months. No third party candidates considered for this position.

Job Description

  • The Technical Writer will be responsible for analyzing current processes and documenting revised processes related to the new DRIVES computer information system.
  • Two Technical Writers will be assigned to reviewing & documenting internal processes at our South Meadow location (Welcome All Road, Atlanta); and two Technical Writers will be assigned to reviewing & documenting processes in county offices throughout the state.

Specific duties include (but are not limited to):

  • Analyze information to determine nature and extent of end user requirements and concerns
  • Document business processes for end users of new system based on legislation.
  • Assist in the development of standards and procedures used in transition to new system
  • Consult with vendors and/or technical staff to ensure functionality of automated system is consistent with adherence to laws, regulations, and best practice standards of end users

Required Skills

  • Associate’s degree in a related field (Business, IT, CIS, Mass Communications, etc.)
  • OR High school diploma AND one year of related experience (documenting business processes or workflows, or developing formal user guides or training manuals)

Essential Qualifications:

  • Previous experience preparing professional documentation shared with key stakeholders (ex: reports, presentations, executive memos, etc.)
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Effective & professional communication skills (written and oral)
  • Proven attention to detail and good organizational skills
  • Ability to translate complex technical language into plain English
  • Ability to process & understand complex information concisely and effectively
  • Strong time management skills with the ability to work cooperatively in a team environment
  • Demonstrated ability to appropriately address internal & external customer issues while respecting business needs and also in relation to maintenance of systems
  • Valid driver’s license and ability to travel

Preferred Skills

  • Technically savvy
  • Previous experience as a liaison between work groups
  • Previous experience using computer information systems to provide customer support
  • Previous public speaking experience
  • Proficiency in Microsoft Visio or similar software for developing org charts
  • Experience using SharePoint (or similar software) as a repository for project documentation
  • At least one year of experience documenting business processes or workflows, or developing formal user guides or training manuals

 

(For Candidate use only)

   
 

Maximum file size 5mb (doc/docx/pdf/rtf)