Applications Support Spec I

Job Description

We have 3 positions for a Applications Support Spec I with one of our clients in Atlanta, GA for an initial contract duration of 1 year. No third party candidates considered for this position.

Our client is looking for a System Administrator who is responsible for a full range of system administrative and consultative activities which ensures the operational effectiveness supporting advertising business needs across the audience-based platforms. Proactively monitors and supports user requests, system update, enhancements, and issues. Serves as support in responding to and diagnosing production support problems. Interacts effectively with internal customers and appropriate system vendors to conduct necessary research and analysis to resolve issues and introduce new capabilities. Ensures documentation standards and procedures for operations are in place. Actively seeks and evaluates opportunities for process improvement. Provides system maintenance and support for enterprise applications and other systems as required and provides a means to verify the integrity of existing infrastructure. Will be expected to respond and support product emergencies when required.

Foundational Knowledge of the Following:

Possesses the knowledge and ability to apply effective analytical techniques and tools. Analyses organizational issues, determines the root cause, and creates alternative solutions that are in the best interest of the business. Approaches situations by defining the issue, determining its significance, and identifying the forces, events and people impacting and impacted by the situation at hand. Uses logic and intuition to make inferences about the meaning of data and arrive at conclusions, applying flow charts, diagrams, and other tools as necessary. Able to systematically compare and assess varied alternative solutions.

Applies knowledge of economic, financial, market, and industry trends to understand and improve individual, work group and/or organizational results. Demonstrates an understanding of major business functions, industry trends and own organization’s position to contribute to effective business strategies and/or tactics. Analyses economic, financial, market and industry information from multiple sources to identify trends, assess current business strategies and results and/or evaluate specific opportunities. Articulates the implications of trends for own department or team as well as for the broader organization. Understands the nature and interdependencies of the organization's departments and functions. Understands the industry and leverages that understanding to maximize results, limit risks and effectively contribute to the team, department and/or broader organization.

Seeks to understand customers by actively gathering information to understand customers' circumstances, problems, expectations, and needs. Identifies barriers that impact customer service and retention, communicating concerns and recommendations to others. Uses an understanding of the customer's needs and the organization's customer service practices to set priorities, make decisions and take actions that create a positive customer experience and prevent occurrence of service issues. Follows up to ensure intended actions are accomplished and results achieved. Tracks the customer experience and seeks improvement suggestions

Possesses the knowledge and ability to utilize tools, techniques, and processes for gathering and reporting data. Contributes to and/or leads projects to gather data for needs analysis, to support decision-making and to develop business-focused insights. Customizes data fields to meet the client / business needs. Interprets and explains data in a clear, concise, and actionable manner. Detects and summarizes patterns in data and findings. Develops reports, presentations and recommendations for team and management consumption. Sets up and/or follows procedures to collect and review information needed to manage an organization or ongoing activities within it. Determines which processes or areas need monitoring, identifies information required and develops and implements tracking systems. Ensures systems are easy to use, produce timely and pertinent information and are minimally disruptive to organizational processes.

Knowledge of and ability to use, organizational methods, practices, and tools for administering, facilitating and/or managing projects. Utilizes project administration and/or management tools for project-related time and resource estimation, dependency identification, conflict identification, task assignments, documentation, and reporting. Documents project meetings, including status reports on deliverables and next steps. Develops cost-benefit analyses, tracking and reviewing actual versus planned costs. Ensures project-related problems are surfaced, documented, and reported to appropriate project personnel and/or management.