Order Management Spec I

Job Description

We have 3 positions for a Order Management Spec I with one of our clients in West Warwick, RI for an initial contract duration of 8 months. No third party candidates considered for this position.

• Work as an order support specialist as part of a team at Client Business led by the Order Management Department.
• Be responsible for handling the workflow and provisioning system work related to commercial voice upgrade orders from Client Business customers across the country.
• Major Tasks o Manage and update the Voice orders entered by another group who gains customer agreements.
• Adhere to procedural and administrative methods and procedures.
• Process daily scheduled orders taking inbound calls from field services personnel.
• Update internal workflow tools used across all Client Markets such as OPTIX, BID, and TOMS.
• Take incoming calls from Field Service Technicians and provision the new Telephone service being installed with new equipment being installed at the customer location.
• Make outbound calls to customers when necessary to reschedule installations or arrange special times for installs to occur.