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Order Management Spec I
West Warwick, Rhode Island  

We have 3 Contract positions for "Order Management Spec I" with one of our direct clients in West Warwick, Rhode Island for initial contract duration of  8+ months. No third party candidates considered for this position. US citizens and all those authorized to work in the US are encouraged to apply.

Job Description

  • Work as an order support specialist as part of a team at Client Business led by the Order Management Department.
  • Be responsible for handling the workflow and provisioning system work related to commercial voice upgrade orders from Client Business customers across the country.
  • Major Tasks o Manage and update the Voice orders entered by another group who gains customer agreements.
  • Adhere to procedural and administrative methods and procedures.
  • Process daily scheduled orders taking inbound calls from field services personnel.
  • Update internal workflow tools used across all Client Markets such as OPTIX, BID, and TOMS.
  • Take incoming calls from Field Service Technicians and provision the new Telephone service being installed with new equipment being installed at the customer location.
  • Make outbound calls to customers when necessary to reschedule installations or arrange special times for installs to occur.

Required Skills


  • Data Entry and Updates in multiple applications.
  • Excellent interpersonal and customer service skills, the ability to work independently and as part of a team.
  • Ability to meet deadlines with attention to detail.
  • Flexible work hours.
  • Ability to work on a computer and telephone for 8 hours per day.
  • One-year experience required in related field (i.e. Administrative, Data Entry, Retail)

Additional Information:

  • Calling customers, set up work orders. Keeping detailed notes.
  • Customer friendly
  • Detailed orientated
  • Willing to work 9:30 to 6pm. Monday thru Friday
  • Customer Call Center Experience: 1 year + - Plus
  • Some Excel, word and Email Experience needed. - Plus


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