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Sales Supt Spec
West Warwick, Rhode Island  


We have a Contract position for "Sales Supt Spec" with one of our direct clients in West Warwick, Rhode Island for initial contract duration of  6+ months. No third party candidates considered for this position. US citizens and all those authorized to work in the US are encouraged to apply.

Job Description

Provides operational and support services to the entire sales organization which could include: inbound order desk, specialized inbound/outbound sales, call center overflow, specialized order/account processing, sales research, reporting and analysis, sales method and policy development, quota setting, credit compliance, inventory management, work order accuracy, ad-hoc project management, merchandising of retail & third party sites and may also include advertising inventory management.

  • Uses multiple systems for purposes which may include: to enter pre and post-sales information, fulfill orders, process and post payments, and/or verify order accuracy.            
  • May initiate new service order requests, coordinates and tracks product/service installation process.
  • Support and lead ad hoc projects generated by Client Sales Channels. 
  • Prepares reports as requested.             
  • Educates customers on Client products & services.      
  • Meets or exceeds critical monthly performance standards including but not limited to: data entry accuracy and productivity.     
  • Draft routine client and/or customer correspondence.
  • Responds to questions, helps resolve problems, and directs calls to appropriate resources.       
  • Completes special operational and client projects as assigned.
  • Acts as liaison and coordinator with other departments, outside vendors, and external customers.     
  • Provides order activity updates to Sales Support Manager / or Supervisor.      
  • May coordinate and process off-line orders coming through G2B, E-commerce, Friends and Family.    
  • May act as back up phone support during periods of high call volume or point of contact for customers in the absence of the sales force.          
  • May provide assistance conducting refresher training with existing Reps.        
  • May coordinate with Courtesy Accounts for employees, property managers, VIPs, government officials and/or reciprocal agreements with other MSOs.              
  • May assist in pre-sale planning activities and post-sale activities.         
  • May coordinate sales project events and other activities with sales force.       
  • May manage all orders from initial sale through installation and billing.            
  • May interface with all areas of the installation process to ensure orders are completed by the delivery date.  
  • May sell services to inbound-calling customers.          
  • May assist with overflow call-handling duties for inbound retention, sales, etc.             
  • Interfaces with field provisioning engineers to confirm delivery interval feasibility for off-net orders. 
  • Works closely with local billing coordinators to ensure, sold, installed and billed revenues are accurate.

Overview

  • Work as an order support specialist as part of a team at Client Business led by the Order Management Department.
  • Be responsible for handling the workflow and provisioning system work related to commercial video upgrade orders from Client Business customers across the country.
  • Major Tasks
  • Manage and update the Video orders entered by another group who gains customer agreements.
  • Adhere to procedural and administrative methods and procedures.
  • Process daily scheduled orders taking inbound calls from field services personnel.
  • Update internal workflow tools used across all Client Markets such as OPTIX, BID, and TOMS.
  • Take incoming calls from Field Service Technicians and provision the new Telephone service being installed with new equipment being installed at the customer location.
  • Make outbound calls to customers when necessary to reschedule installations or arrange special times for installs to occur.

Required Skills

  • Data Entry and Updates in multiple applications.
  • Excellent interpersonal and customer service skills, the ability to work independently and as part of a team.
  • Ability to meet deadlines with attention to detail.
  • Flexible work hours.
  • Ability to work on a computer and telephone for 8 hours per day.
  • One year experience required in related field (i.e. Administrative, Data Entry, Retail)

 

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