Sales Supt Spec

Job Description

We have a position for a Sales Supt Spec with one of our clients in West Warwick, RI for an initial contract duration of 6 months. No third party candidates considered for this position.

Provides operational and support services to the entire sales organization which could include: inbound order desk, specialized inbound/outbound sales, call center overflow, specialized order/account processing, sales research, reporting and analysis, sales method and policy development, quota setting, credit compliance, inventory management, work order accuracy, ad-hoc project management, merchandising of retail & third party sites and may also include advertising inventory management.

• Uses multiple systems for purposes which may include: to enter pre and post-sales information, fulfill orders, process and post payments, and/or verify order accuracy.            
• May initiate new service order requests, coordinates and tracks product/service installation process.
• Support and lead ad hoc projects generated by Client Sales Channels. 
• Prepares reports as requested.             
• Educates customers on Client products & services.      
• Meets or exceeds critical monthly performance standards including but not limited to: data entry accuracy and productivity.     
• Draft routine client and/or customer correspondence.
• Responds to questions, helps resolve problems, and directs calls to appropriate resources.       
• Completes special operational and client projects as assigned.
• Acts as liaison and coordinator with other departments, outside vendors, and external customers.     
• Provides order activity updates to Sales Support Manager / or Supervisor.      
• May coordinate and process off-line orders coming through G2B, E-commerce, Friends and Family.    
• May act as back up phone support during periods of high call volume or point of contact for customers in the absence of the sales force.          
• May provide assistance conducting refresher training with existing Reps.        
• May coordinate with Courtesy Accounts for employees, property managers, VIPs, government officials and/or reciprocal agreements with other MSOs.              
• May assist in pre-sale planning activities and post-sale activities.         
• May coordinate sales project events and other activities with sales force.       
• May manage all orders from initial sale through installation and billing.            
• May interface with all areas of the installation process to ensure orders are completed by the delivery date.  
• May sell services to inbound-calling customers.          
• May assist with overflow call-handling duties for inbound retention, sales, etc.             
• Interfaces with field provisioning engineers to confirm delivery interval feasibility for off-net orders. 
• Works closely with local billing coordinators to ensure, sold, installed and billed revenues are accurate.

Overview

• Work as an order support specialist as part of a team at Client Business led by the Order Management Department.
• Be responsible for handling the workflow and provisioning system work related to commercial video upgrade orders from Client Business customers across the country.
• Major Tasks
• Manage and update the Video orders entered by another group who gains customer agreements.
• Adhere to procedural and administrative methods and procedures.
• Process daily scheduled orders taking inbound calls from field services personnel.
• Update internal workflow tools used across all Client Markets such as OPTIX, BID, and TOMS.
• Take incoming calls from Field Service Technicians and provision the new Telephone service being installed with new equipment being installed at the customer location.
• Make outbound calls to customers when necessary to reschedule installations or arrange special times for installs to occur.