Billing Operations Analyst

Job Description

We have a position for a Billing Operations Analyst with one of our clients in Burlington, VT for an initial contract duration of 4 months. No third party candidates considered for this position.

This position is critical to the success of Client by analyzing customer contracts against contractual obligations and organizational processes, and inputting into system along with billing all Client customers through billing system.  Also, within the scope of this position are communicating with internal teams, triaging and solving for system issues and analyzing large files of data to accurately bill customers.

Responsibilities:

• Process and audit all new customer contracts and revised existing customer re-contracts following current company policies and procedures
• Reviewing and monitoring all orders daily and processing into the billing system
• Analyze and audit the accuracy of billing information entered into the system and monitor the operation of the billing system
• Work closely with other departments and program management on the rules and internal processes governing all programs and client base
• Maintains database by entering, updating, and retrieving data, as well as formatting and generating reports.
• Analyze and audit large excel files of data to ensure the accuracy of billing for all clients under tight deadlines.
• Timely respond to both internal and external customer requests
• Develop solutions to billing problems and works with systems design to implement new features
• Create and update training and process guides as well as offering ideas to improve process
• Other duties and projects as assigned by Billing Operations Management