aswati@3ipeople.com
Hourly
Experience
Location
We have a position for a Help Desk Analyst I with one of our clients in Atlanta, GA for an initial contract duration of 10 months. US citizens and all those authorized to work in the US are encouraged to apply.
General Description:
Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications and applications. Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA’s.
Job Responsibilities:
AMP, AMP
Maximum file size 5mb (doc/docx/pdf/rtf)