Greeter

Job Description

We have a position for a Greeter with one of our clients in Topeka, KS for an initial contract duration of 5 months. No third party candidates considered for this position.

• Develops and directs overall order and service-related activities for Client customer service function.
• Develops and implements policies for the resolution of customer account inquiries. Provides a variety of customer service support duties to customers.
• Ensures timely and accurate information is provided to customers in a professional manner. Responds to inquiries through phone, mail, email, and contact with customers.
• Promotes and sells the company's products and services.
• Provides operational management and support at call center locations to ensure efficient and timely resolutions of customer service issues.         
• Handles incoming customer calls with the intent of providing customer satisfaction and retention; may introduce and sell new or additional products and/or services;
• Works in conjunction with outside sales representatives to provide pre-and/or post-sales support;           
• Reviews customer inquiries, problems, requests, and suggestions; determines appropriate solutions and/or responses;      
• Negotiates customer claims, initiates billing adjustments, arranges product substitutions and returns;     
• Assesses customer needs and suggests/promotes alternative products or services;         
• Processes incoming orders;
• Refers customer calls to other areas as appropriate;           
• Records consistent problem areas;   
• Provides clerical/administrative support to the customer service functions.