Help Desk Analyst II

Job Description

We have a position for a Help Desk Analyst II with one of our clients in Atlanta, GA for an initial contract duration of 6 months. No third party candidates considered for this position.

Under general supervision, assist customers tier one issues or forward second tier support issues beyond their subject matter expertise. Work/communicate state employees, internal/external customers provide info & services targeted customer expectations.

Provides both phone based and hands-on computer hardware and software support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and/or 1-5 years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within the IT field. Relies on instructions and pre-established guidelines to perform the functions of the job.