Client Service Rep II

Job Description

We have 2 positions for a Client Service Rep II with one of our clients in Wilmington, OH for an initial contract duration of 1 year. No third party candidates considered for this position.

• Able to train and work remotely anywhere in the United States. If candidate chooses to work remotely please make sure they perform the speedtest. Please provide the speed test upload/download results. Results must be at least 10mbps.
• Ability to handle a high volume of inbound and outbound calls.
• Tremendous customer service skills.
• Detail oriented, great at problem solving. Accurate and thorough in your work and can maintain high quality work independently. 
• Speaks clearly and persuasively in both positive or negative situations  listens and gets clarification; responds well to questions. Ability to write clearly and effectively and to document activitie.
• Teamwork – Balances team and individual responsibilities; exhibit objectivity and openness to others’ views; gives and welcomes feedback;  puts success of team above own interests; able to build morale and group commitments to goals and objectives.
• Thrives in a fast-paced environment with lots of multi-tasking. Ability to manage your time and, sometimes, competing priorities.