"Help Desk Representative"
with one of our direct clients in
for initial contract duration of
No third party candidates considered for this position.
Under supervision, assists clients with Tier I issues and Tier II support for issues beyond their subject matter expertise. Work and communicate with state employees, internal clients, to provide information and services targeted to meet client expectations. Analyze information to determine the nature and extent of client requirements and concerns. May serve as a liaison between clients and technical staff in the implementation and development of business process automation. Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations. Responds to internal and external client concerns regarding the web site. Receives additional training as required, to gain full proficiency and experience in all areas. May perform clerical duties in support of the unit. Provides information to answers to inquiries from external clients regarding all aspects of the specific program area of the unit.
Maximum file size 5mb (doc/docx/pdf/rtf)