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Kirthika M

mkirthika@3ipeople.com


Job ID :J19124

Location : Denver, CO

Duration :3 months.

Interview Type :Video

Legal Status :

Job Type :Contract

Background Checks :County Criminal History, Drug Test, Education Verification, Motor Vehicle Report

No Of Openings :1

No Of Hours per week :N/A

Sorry, Job Status has been changed to Closed

Help Desk Support I

Open

Hourly

< 3 Years

Experience

Denver, CO

Location

Job Description

We have a position for a Help Desk Support I with one of our clients in Denver, CO for an initial contract duration of 3 months. US citizens and all those authorized to work in the US are encouraged to apply.

  • Provides Tier 1 support for a wide range of enterprise and agency IT service offerings.
  • Effectively and efficiently resolves incoming Tier 1 support tickets through preferred channels and escalates for support when necessary.
  • Installs, and supports specified software on supported devices following defined procedures, processes, and methods.  In some cases, determines that the ticket should be transferred to a higher-level support group.
  • Abide by Service Level Commitments and Client and agency policies.
  • Employs incident management procedures to enter and manage tickets in incident management system.
  • Provides Tier II application, administration, and hardware support.  Serves as an escalation point for tickets routed outside the Service Desk.  

Preferred Skills

AMP

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