Sales Supt Spec
Las Vegas, Nevada  


We have a Contract position for "Sales Supt Spec" with one of our direct clients in Las Vegas, Nevada for initial contract duration of  7+ months. No third party candidates considered for this position. US citizens and all those authorized to work in the US are encouraged to apply.

Job Description

SLSOPS: Provides operational and support services to the entire sales organization which could include: inbound order desk, specialized inbound/outbound sales, call center overflow, specialized order/account processing, sales research, reporting and analysis, sales method and policy development, quota setting, credit compliance, inventory management, work order accuracy, ad-hoc project management, merchandising of retail & third party sites and may also include advertising inventory management.

  • Uses multiple systems for purposes which may include: to enter pre and post-sales information, fulfill orders, process and post payments, and/or verify order accuracy.
  • May initiate new service order requests, coordinates and tracks product/service installation process.
  • Support and lead ad hoc projects generated by Client Sales Channels.
  • Prepares reports as requested.
  • Educates customers on Client products & services.
  • Meets or exceeds critical monthly performance standards including but not limited to: data entry accuracy and productivity.
  • Draft routine client and/or customer correspondence.
  • Responds to questions, helps resolve problems, and directs calls to appropriate resources. 9-Completes special operational and client projects as assigned.
  • Acts as liaison and coordinator with other departments, outside vendors, and external customers.
  • Provides order activity updates to Sales Support Manager / or Supervisor.
  • May coordinate and process off-line orders coming through G2B, E-commerce, Friends and Family.
  • May act as back up phone support during periods of high call volume or point of contact for customers in the absence of the sales force.
  • May provide assistance conducting refresher training with existing Reps.
  • May coordinate with Courtesy Accounts for employees, property managers, VIPs, government officials and/or reciprocal agreements with other MSOs.
  • May assist in pre-sale planning activities and post-sale activities.
  • May coordinate sales project events and other activities with sales force.
  • Client Business
  • May manage all orders from initial sale through installation and billing.
  • May interface with all areas of the installation process to ensure orders are completed by the delivery date.
  • May sell services to inbound-calling customers.
  • May assist with overflow call-handling duties for inbound retention, sales, etc.
  • Interfaces with field provisioning engineers to confirm delivery interval feasibility for off-net orders.
  • Works closely with local billing coordinators to ensure, sold, installed and billed revenues are accurate.
  • Client Media
  • May prepare sales presentations, proposals, and media kits.
  • May pull qualitative research and assist in building and exporting advertising schedules.
  • Complete change orders, promotions/taggables paperwork and traffic instructions.

Required Skills

Typical Training / Experience - HS diploma, GED or relevant work experience; Specialized skill training/certification may be required; 2-5 years of experience in area of responsibility required

Dept/Org Scope & Impact - Fully functioning support role having greater responsibility to perform all (or most) most of the standard work within the function; moderate impact to the department

Problem Complexity - Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex; Refers complex, unusual problems to supervisor/manager

Autonomy - Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques; Work typically involves regular review of output by a senior coworker or supervisor/manager

Knowledge - Demonstrates basic knowledge of a technical or specialty area; Readily learns and applies new information/concept in area of practice

Additional Information:

This position would be used to provide additional assistance to the LV Account Exec - Building Access - Service to Sales Team.  (BAA)

 

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