Technical Client Service Rep I

Job Description

We have 5 positions for a Technical Client Service Rep I with one of our clients in Remote for an initial contract duration of 6 months. No third party candidates considered for this position.

The Technical Customer Care Specialist will work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues. In addition, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage within [Business Unit], as well as technical support issues relating to the client suite of products. This role is responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards.

• Handle routine customer questions relating to product usage
• Provide technical support on issues through to resolution.
• Maintains expert-level knowledge of [Business Unit] processes and procedures
• Accurately log all customer information in the CRM tool
• Facilitate communication to other departments as needed to resolve client concerns
• Communicate with key stakeholders to identify and resolve inquiries.
• Provide proper follow-up to ensure customer is kept apprised of the issue status

Top 5 must have skills

• Technical Troubleshooting
• Strong Communication
• Customer Service
• Adaptability
• Ownership (owns through to resolution)