ServiceNow Program Manager

Job Description

We have a position for a ServiceNow Program Manager with one of our clients in Raleigh, NC for an initial contract duration of 2 years 11 months. No third party candidates considered for this position.

Are you ready to step into a strategic role that’s as dynamic as it is impactful? We’re searching for an exceptional Program Manager to take the helm of our ServiceNow initiatives and beyond—driving transformative programs that propel our organization to new heights! This isn’t just about managing projects; it’s about inspiring a team of talented project managers, thinking big picture to align technology with our boldest ambitions, and delivering results that redefine what’s possible. You’ll be the visionary force behind our ServiceNow implementations, upgrades, and enhancements—while also flexing your expertise across a broader portfolio of IT and business programs. Self-motivated and forward-thinking, you’ll thrive in a fast-paced environment, rallying cross-functional teams, anticipating challenges, and seizing opportunities to innovate. From steering ServiceNow success to shaping enterprise-wide strategies, you’ll be the go-to leader who doesn’t just get things done—you make them legendary. Our ideal fit is someone who can lead across an organization and has the soft skills to communicate a vision across IT and “the business”.

Major Tasks:     

• Understand organizational needs and contribute to the ServiceNow roadmap and rally the crew to deliver mind-blowing programs—on time, on budget, and beyond expectations!
• Dream big and craft program plans that tie ServiceNow magic to our business goals—think ITSM, ITOM, CSM, and more.
• Lead a squad of superheroes—developers, admins, testers, and change champs—to crush it on every project.
• Champion organizational change by designing strategies that inspire teams to embrace new processes, tools, and ways of working with enthusiasm.
• Scope out requirements with stakeholders, turning their “what ifs” into “heck yeahs” with killer solutions.
• Keep the energy high and the chaos low—manage risks, timelines, budgets, and resources like a pro.
• Partner with execs, business leads, and IT rockstars to align ServiceNow initiatives with our grand vision.
• Drive the full program lifecycle—kickoffs, sprints, testing, go-lives, and victory laps that leave everyone cheering.
• Amp up adoption—work with change managers to get teams hyped and ready to roll with new capabilities.
• Lead change communication efforts—craft messages that spark excitement and clarity across all levels of the organization.
• Oversee training initiatives that empower employees to thrive through change, ensuring seamless transitions.
• Anticipate resistance to change and flip it into opportunity—using your influence to foster a culture of adaptability and growth.
• Track the wins—report progress, metrics, and ROI to leadership with swagger and clarity, highlighting change success stories.
• Stay plugged into ServiceNow’s latest tricks and trends—bringing fresh ideas to keep us cutting-edge.
• Facilitate cross-functional workshops to align teams, break down silos, and ignite a shared vision for change.
• Act as a change evangelist—coaching leaders and project managers to lead by example and drive transformation from the top.
• Celebrate every milestone—because every step toward ServiceNow greatness and organizational change deserves a shoutout!

Qualifications:

• A bachelor’s degree in IT, business, or something equally impactful
• 5+ years in true program management leading tech and business-related projects with a “we’ve got this” vibe.
• Documented experience with Scrum, Agile, and Waterfall approaches.

Required:

• Stellar communication skills
• A deep love for all things ServiceNow- CSM, ITSM, SPM – you know the platform like the back of your hand.
• A knack for juggling priorities, solving problems, and keeping the good times rolling under pressure.
• Leadership vibes that inspire – teams follow you because you’re equal parts strategy and hype.
• Organizational skills are on point, you’ll be leading multiple programs and projects at the same time.

Preferred:

• Local to the Raleigh area
• Bonus points for PMP, ITIL, and Agile certs
• ServiceNow certs are a major flex