ServiceNow Test Manager

Youll collaborate with technical teams, program leaders, and business stakeholders to design and implement effective, scalable testing frameworksboth manual and automated. If youre passionate about quality, comfortable with complexity, and motivated to make an impact, this role is for you.

Key Responsibilities

• Develop and lead a comprehensive testing strategy across all phases of the SDLCfunctional, regression, integration, performance, and user acceptance testing (UAT).
• Define and manage detailed test plans, test cases, and scripts aligned with business requirements and ServiceNow best practices.
• Own the end-to-end testing process, including defect triage and resolution, in coordination with developers and business analysts.
• Leverage ServiceNow Automated Test Framework (ATF) and other tools to streamline and scale test automation.
• Partner with business teams to facilitate effective, engaging UAT sessions; capture actionable feedback and translate it into quality improvements.
• Report progress, test metrics, risks, and quality status to project leadership and key stakeholders.
• Maintain adherence to internal standards, security policies, and ServiceNow governance.
• Keep pace with ServiceNow releases and best practices, continuously improving testing capabilities.
• Mentor team members and end-users on testing best practices and ATF usage.

Required Qualifications

• Bachelors degree in a related discipline and 6 years experience in a related field. The right candidate could also have a different combination, such as a masters degree and 4 years experience; a Ph.D. and 1 year of experience; or 10 years experience in a related field.
• Strong grasp of ServiceNow modules and platform functionality.
• Experience with ServiceNow ATF and test management tools (e.g., Zephyr, qTest, TestRail).
• Proven success designing test cases for functional, regression, and integration testing.
• Hands-on experience with API testing (REST, SOAP).
• Familiarity with various development methodologies: Agile, Scrum, Waterfall, and Kanban.
• Skilled at coordinating and facilitating UAT, including stakeholder communication and training.

Preferred Qualifications

• ServiceNow certifications: CSA, Implementation Specialist, or Application Developer.
• Experience with ServiceNows Test Management module.
• ISTQB or Certified Agile Tester (CAT) certification.
• Background in cloud or managed services environments (MSP experience a plus).
• Familiarity with Salesforce, ITSM, or ITIL frameworks (ITIL v3 or v4 certification desirable).
• Experience with load/performance testing tools.