ServiceNow Organizational Change Manager

Job Description

We have a position for a ServiceNow Organizational Change Manager with one of our clients in Raleigh, NC for an initial contract duration of 2 years 11 months. No third party candidates considered for this position.

Key Responsibilities

• Develop and execute change management strategies that align with business objectives and project goals, with a primary focus on our ServiceNow implementation.
• Create and deliver communication plans that clearly articulate the “why,” “what,” and “how” of change, fostering transparency and excitement.
• Partner closely with project leaders, technical teams, HR, and business stakeholders to assess change impacts and develop mitigation plans.
• Design and implement training and enablement programs that prepare employees for success with new systems, tools, and workflows.
• Proactively identify and address resistance to change using proven frameworks and data-driven insights.
• Develop stakeholder engagement plans that foster advocacy and build a strong change champion network.
• Monitor adoption and usage metrics; gather feedback and adjust strategies as needed to ensure continued momentum and impact.
• Coach leaders at all levels on their role in change, equipping them with tools and guidance to support their teams.
• Align change management efforts with organizational goals, culture, and employee experience.

Required Qualifications

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field (i.e. change management or organizational development, preferably in IT or digital transformation contexts.) The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field
• Demonstrated success leading enterprise-level change initiatives, including communication and training strategies
• Strong understanding of change management principles, methodologies, and tools (e.g., ADKAR, Kotter, etc.)
• Experience supporting technology implementations—preferably ServiceNow
• Comfortable navigating ambiguity, identifying solutions, and balancing strategic and tactical priorities

Preferred Qualifications

• Change Management Certification (e.g., Prosci, ACMP)
• ITIL Foundation Certification
• Experience in the cloud or managed services industry
• Experience producing high-impact communications and enablement materials (e.g., videos, digital learning, workshops)