ServiceNow Product Manager II

Job Description

We have a position for a ServiceNow Product Manager II with one of our clients in Atlanta, GA for an initial contract duration of 7 months. No third party candidates considered for this position.

We are seeking an experienced ServiceNow Product Manager who will work within an Agile team and create, prioritize product features and develop feature roadmaps. This position will represent the interests of stakeholders and ensure release train product decisions are in alignment with the business strategy. This role will work closely with the business and technology teams to ensure stakeholders goals are met.

Job Responsibilities

• Conduct user interviews to obtain an understanding of customers business challenges and/or objectives.
• Create and manage the backlog of features, ensuring they are in alignment with customer success criteria and desired outcomes
• Assess business value and prioritize features to ensure work focuses on those with maximum value.
• Continually make recommendations and refinements to the product backlog based on learnings
• Provide support to product owners ensuring user stories are properly prepared and executed
• Work with stakeholders to make tradeoff decisions regarding competing priorities
• Monitor product performance, collect feedback, and improve user experience and business outcomes
• Communicate progress toward milestones as features are released into production.
• Develop and maintain subject matter expertise in application features and capabilities.
• Participate in standups, planning sessions, product demos, and retrospectives
• Work with cross-functional teams, to build, enhance and manage a set of products using Agile software methodologies.
• Collaborate cross-functionally across teams to define new capabilities, partner on proof of concepts and approach to deliver
• Foster collaboration with team members to drive value and collectively identify and resolve impediments
• Exhibit active listening, facilitate sessions, and clearly communicate at all levels

Qualifications

• 3+ years of product management experience creating, prioritizing and recommending features/user stories for ServiceNow Products.
• 2+ years experience working with ServiceNow ITSM, Service Catalog, Service Portal and HRSD products