Cloud Engineer II, Citrix

Job Description

We have a position for a Cloud Engineer II, Citrix with one of our clients in Raleigh, NC for an initial contract duration of 5 months. No third party candidates considered for this position.

Our Client, exceptional technology is powered by extraordinary people. As a growing leader in secure, reliable, managed cloud solutions, we help SMBs and enterprises simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure, and Google and a complete set of private cloud and cybersecurity solutions, Client helps companies turn technology into their most significant competitive advantage. As part of the Client family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.

What you'll do:

• Maintain multiple customer environments.
• Update and Manage ticket backlog based on internal policies.
• Crisis Management - Identify and escalate any high-priority issues to the next level.
• Provide customer-first experience by utilizing phone calls, emails, and the ticketing system to manage cases.
• Effectively engage resources inside and outside of your team to further troubleshoot and resolve issues, including other technical engineers, account teams, or project managers.
• Deliver solutions that lead to problem resolution or mitigation with high customer satisfaction.
• Independently research and learn new material/ concepts, then share the latest knowledge with the team.
• Be able to interface with Vendors to achieve resolutions for the customer.
• Assist with creating, reviewing, and updating internal Knowledge Base Articles.
• Provide technical guidance and mentorship to Skill PODs
• Provide technical reviews for RFCs to other engineers on the team.
• Ensure the client(s) environment is fully patched and running compatible components (OS, Apps, VMware Tools, etc.).
• Update Customer environments to newer Long Term Stable Releases (LTSR), Cumulative Updates (CU), and apply security patches.
• To receive, understand, and implement advanced technical procedures: Troubleshoot and document.

Who You Are:

As you’ve seen, this job requires someone at the top of their cloud engineering game. Because it’s such a critical role, the requirements will ensure you’re on track for this opportunity.

Additional Information:

Minimum Qualifications:

• Bachelor’s degree in a related discipline and 2 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; or 6 years’ experience in a related field.
• Flexibility to work alternative days and shifts as needed.
• Manage VDI environments: Citrix, AVD
• Willingness to work on a 24x7 on-call rotation schedule.

Certificates: CCA-V

Technology:

Advanced Windows management:

Active Directory - Server roles (installation, configuration, and management), Object management, Group management, GPOs, DNS, DHCP, Replication, IIS, FSMO.

OS Optimization.

Server Optimization - Performance Monitoring, investigation, and remediation -> Memory, CPU, Disk, I/O, AV management, scheduled maintenance, etc.

GPO Optimization.

Log analysis.

Intermediate Citrix (XenApp) LTSR 1912, 2203:

• PVS, Storefront, Director, Session Host, Base Image, NetScaler, UPM, Citrix Policies.
• Log analysis

Advanced RDS:

• RDS Gateway, Certificates, Hosts, etc.)
• Ability to manage, renew, monitor, & and configure Certificates on multiple platforms.
• Understanding of Cybersecurity concepts - CVE remediation, environment hardening, etc.

Preferred Qualifications:

Certificate:

• Nerdio
• Citrix Certified Associate (CCA-AppDS, CCP, CCP-V)

Legacy Windows OS experience, management, and troubleshooting - 2008, 2012/R2.

Advanced Virtualization: VMware ESXi, VMware vSphere, VMware vCenter, VMware vCloud.

Experience with N-able Management.

Understanding of parallel technologies:

Networking- FortiGate, VPN (Layer 1 and 2), VeloCloud, Firewall.

Microsoft services - Outlook/ Exchange, Azure AD.

MFA/2FA: Duo, Azure MFA, Workspace One, OneLogin.

Veeam Back up and Restoration - Veam Self Service portal, VBR