Collections Representative

Job Description

We have a position for a Collections Representative with one of our clients in Waynesboro, VA for an initial contract duration of 6 months. No third party candidates considered for this position.

The Customer Account Specialist position is primarily responsible for all documentation and support and researching any relevant issues. Accountable for responding to related tax correspondence. Assist with the preparation of the quarterly and annual tax provision and related tax accounting.

• Generate and review AR aging reports on a regular basis
• Prepare daily bank deposit and accurately apply payments to customer accounts
• Facilitate the collection of past due account balances
• Reconcile General Ledger / Allowance activity
• Provide customer service regarding collection issues.
• Process customer refunds.
• Process and review account adjustments.
• Resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

Education: High school diploma or GED.

Experience: 3-5 years High Volume corporate collections experience.

Skills/Abilities:

• Knowledge of Billing and Collections procedures.
• Accounts Receivable knowledge/experience a plus.
• PC skills required: extensive use of Microsoft Excel & Word.
• Perform multiple tasks effectively.
• Able to work both independently and as part of a team.
• Strong analytical skills required.
• Capable of making timely, independent decisions.
• Excellent oral, written and interpersonal communications skill.

Physical Requirements: Work in an office environment; sustain posture in a seated position for prolonged periods of time; use hands to grasp and reach; occasionally stoop or kneel; see, hear, and speak with sufficient acuity to successfully perform all aspects of the job; use telephone and write or use a keyboard to communicate through written means; lift up to five pounds of weight.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve.

Additional Information/Requirements: Strong communication and organizational skills. Strong knowledge of billing, collection, and cash application concepts. Excellent attention to detail and ability to manage financial data. Excellent organization, prioritization, and time management skills. Ability to work independently as a self-starter and collaboratively within a team environment 2 to 4 years of previous experience preferred.