Credit and Collections Specialist II

Job Description

We have a position for a Credit and Collections Specialist II with one of our clients in Atlanta, GA for an initial contract duration of 1 year. No third party candidates considered for this position.

A Credit and Collections Specialist II is responsible for recovering outstanding debts while maintaining positive customer relationships. They manage overdue accounts, track account statuses, and resolve payment disputes, often working with accounting teams. Their primary goal is to minimize bad debts and ensure timely payments. 

Key Responsibilities:

• Customer Collection Activities: Maintain regular communication with customers to ensure accounts are current and payments are received. 
• Credit Review: Monitor customer credit status, research customer risk, and coordinate with credit specialists on resolutions. 
• Account Management: Research and reconcile account history, process electronic payments, and perform accounting adjustments. 
• Report Preparation and Review: Review accounts receivable (AR) metrics and detail reports, prepare and review portfolio and aging reports with management, and customers. 
• Customer Communication: Respond to inquiries from internal and external customers, including billing inquiries, disputes, and contract issues. 
• Conflict Resolution: Resolve payment disputes and negotiate alternative payment arrangements. 
• Compliance: Maintain accurate records and documentation in compliance with financial regulations and policies. 
• Escalation: Escalate issues to credit managers when necessary. 
• Special Projects: Participate in special projects and assignments as needed. 

Essential Skills:

• Communication:

Excellent verbal and written communication skills for effective interaction with customers. 

• Negotiation:

Strong negotiation skills to resolve payment issues and obtain settlements. 

• Analytical:

Ability to analyze data, identify trends, and develop effective collection strategies. 

• Customer Service:

Excellent customer service skills to maintain positive relationships and build trust. 

• Computer Skills:

Proficiency in using computer systems and software for record-keeping and reporting. 

• Organization:

Strong organizational skills to manage multiple accounts and track collection activities. 

• Problem-Solving:

Ability to identify and resolve payment issues and disputes. 

• Time Management:

Ability to manage time effectively and prioritize tasks to meet deadlines. 

Job Requirements:

• Target years of experience: 
• 2-3 years
• What are your top 3-5 MUST HAVEs OR REQUIRED skillset: 
• Strong verbal and written communication abilities
• Proven leadership and decision-making capabilities
• Collaborative team player with a cooperative mindset
• Exceptional interpersonal and relationship-building skills
• Proficiency in Microsoft Excel and Word