Carrier Dispute Analyst

Job Description

We have a position for a Carrier Dispute Analyst with one of our clients in Remote for an initial contract duration of 4 months. No third party candidates considered for this position.

The responsibilities include; tracking all carrier disputes, researching, validating, tracking and creating a written summary of recommendation for resolution of the dispute. The representative will need to access databases, share drives and archived data for research, to validate and then consolidate findings together and summarize work. The representative will need to communicate with internal and external customers in an accurate and professional fashion to work toward dispute resolution. The monitoring and collection of customer receivables across the customer segments using multiple platforms, as a backup to team members. The incumbent will provide backup to team occasionally incoming calls from all markets for any type of customer with primary responsibilities include receiving Carrier customer calls pertaining to balance due on accounts, resolving the calls by accepting customer payments and providing payment arrangements with customers as needed. In addition, incumbent will be expected to offer support for other billing inquiries/discrepancies directly or by ensuring the issue is effectively handed off to the proper team. The incumbent will process audits to assure data integrity in systems, quality standards, accurate billing to customers, and revenue assurance for the company. The incumbent is responsible for maintaining methods and procedures, to ensure they are up to date. This position reports to the leader of the Collection team. It will be considered an individual contributor role and as needed will provide support to team members in completion of their tasks. The incumbent will ensure the data reflects signed customer contracts as related to dispute review. The incumbent will also ensure data from ordering systems is accurate for customer billing. This position will be required to work with other teams to resolve discrepancies found during the dispute review. Corrections for discrepancies will be performed outside of this team and revalidated. The incumbent, under management guidance, will be responsible for tracking and monitoring the disputes filed by customers and provide regular executive level reporting of disputes/errors identified, to ensure disputes are properly recorded with accounting. If necessary, the incumbent will process audits to assure data integrity in systems, quality standards, accurate billing to customers, and revenue assurance for the company. The incumbent is responsible for maintaining methods and procedures for their role, and ensure they are always up to date. The candidate is required to meet deadlines. The incumbent will assist team members and management with projects as necessary.

Duties & Responsibilities

30%

• Carrier Billing Support

50%

• Carrier Dispute Validation

The responsibilities include; tracking all carrier disputes via database when possible, researching, validating, gathering proper documentation, create professional time and create a written summary of recommendation for resolution of the dispute.

The representative will need to communicate with internal and external customers in an accurate and professional fashion to work toward dispute resolution.

20%

• Reporting

Consolidate the dispute tracking, monitoring and reporting of all disputes.  Create and maintain professional quality, weekly, monthly, quarterly reports.  The reporting, includes preparing weekly/monthly metrics, to provide data to management regarding quality standards, process efficiencies.  Provide data to next level supervisor. The incumbent is responsible for maintaining methods and procedures for their role, and ensure they are always up to date. The incumbent will assist team members and management with job duties and projects as necessary.  

Qualifications

• Education:  Four year degree in business/information systems or other technical/analytical field preferred.
• Experience:   Minimum of five years.  Experience in systems, business practices.  Telecommunications industry knowledge. Competent computer skills including experience with Excel (including pivot tables, v-lookups) and Word are required.  Technical abilities are essential. 
• Key Competencies:  Analytical, Ability to meet deadlines, Attention to Detail, Ability to work Independently, Strong Communication skills

Additional Information/Requirements:

• 5 years of previous dispute experience preferred
• Strong communication and organizational skills
• Strong analytical and critical thinking skills
• Telecom Industry Knowledge
• Dispute Resolution and Negotiation Experience
• Self starter - ability to work independently

Position will be 100% Virtual/Remote as long as they can support 8a-5p EST