Business Service Specialist I

Job Description

We have a position for a Business Service Specialist I with one of our clients in Wilmington, OH for an initial contract duration of 11 months. No third party candidates considered for this position.

Under direct supervision, the primary functions of the Business Specialist I could include the following:

• Retrieve perfecting documents from a secured vault repository.
• Receive, sort, scan, batch, validate or release documents.
• Handle documents in a timely and efficient manner while maintaining a consistent flow from one department to the next.
• Operate various outgoing mail equipment
• Data entry

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Responds promptly to customer needs, responds to requests for service and assistance, solicits customer feedback to improve service, and meets commitments.
• Detail Orientation - Pays close attention to detail and possesses good organizational skills.
• Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others views, gives and welcomes feedback, puts the team’s success above their own interests, builds the team’s morale, and contributes to meeting the team’s goals and objectives.
• Adaptability - Adjusts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; and adapts to frequent change, delays, or unexpected events.
• Quality - Monitors their own work to ensure quality and demonstrates accuracy and thoroughness.
• Quantity - Completes work in a timely manner and works quickly.
• Organizational Support - Follows policies and procedures, completes administrative tasks correctly and on time, and supports the organization’s goals and values.
• Orderly - Keeps work area clean and organized to ensure compliance with safety and security policies.

Education and Experience:

• High School diploma or GED
• Generally, less than 2 years experience
• Basic knowledge of PC software applications (i.e., MS Office and Excel) preferred.
• Data entry skills preferred for verifying documents, 50 WPM or 15,000 KPH.
• Knowledge of state abbreviations preferred.
• Knowledge of shipping software and mailing equipment preferred for mail room.
• Working knowledge of imaging software preferred

Workplace Environment:

• Ability to perform routine and repetitive production work.
• Ability to climb step ladders, sit, stand, bend, reach and pull for long periods of time.
• Noise level can be loud at times.
• Variable shifts for Day, Evening, Part-Time and Full-Time which can include Saturdays.
• Ability to lift or push up to 35 lbs.