Arbitrator I

Job Description

We have a position for a Arbitrator I with one of our clients in Matteson, IL for an initial contract duration of 6 months. No third party candidates considered for this position.

Job Responsibilities:

• Review customer complaints and mechanic reports about vehicle condition.
• Inspect vehicle to determine extent of repairs, if any, and authorize second opinion, if necessary.
• Advise customers of Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties.
• Mediating disputes and negotiating repair and/or pricing of disputed vehicles to reach a mutually acceptable solution.
• Resolve after-sale problems, such as issues with title, mileage, frame damage, etc.
• Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding vehicle sales information.
• Act as a liaison with federal and state authorities regarding odometer rollbacks, salvage vehicles, etc.
• Promote the Auction and its services with customers to gain additional business including, but not limited to, post-sale inspections.
• Review customer claims to verify they meet the National Arbitration policies and account-specific guidelines; make/advise on financial decisions regarding arbitrations.
• Interface with all departments involved in the complaint including the fact-finding and investigative phases.
• Screen and input all qualified vehicles for post-sale inspection.
• Inform buyers and sellers on the process, cost, and timing for completion of all PSI or buyer claims.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling related behaviors.
• Actively participate in support of safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Job Requirements:

• High School Diploma or equivalent required.
• Minimum of 3-5 years of automotive-related experience or mechanical/body shop experience with complaint recording and resolution preferred.
• Strong verbal and written communication and organization skills required.
• Effective report writing and composition skills preferred.
• Working knowledge of federal and state laws regarding arbitration of vehicles.
• Regularly required to stand, walk, reach, talk, and hear.
• Frequently required to stoop, kneel, crouch, squat, and climb.
• Ability to lift 1-20 pounds.
• Vision abilities required include close, distance, and color vision, depth perception, and ability to adjust focus.