Billing Specialist II

Job Description

We have 2 positions for a Billing Specialist II with one of our clients in Remote for an initial contract duration of 11 months. No third party candidates considered for this position.

The Billing Specialist I contributes to company objectives by providing frontline, billing-related service and call support to internal and external clients as well as partners and vendors. The Billing Support team is the first line of contact for customers with billing related questions and interacts with all other Accounting Operations teams, including Contracts Processing, Accounts Receivable, Billing Ops, and Collections as well as the F&I, DMS, and other Business leaders and Sales teams.

The expectations and responsibilities of the role include:

• Answer inbound inquiries, via phone (Genesys) and email (Salesforce), from external and internal clients related to Billing
• Reviewing, understanding, and conversing with clients regarding their contract terms, invoicing, and accounts receivable balances
• Presenting information to clients clearly and concisely as well as documenting this information appropriately in Salesforce and SAP
• Collaborate within the Finance Team (Contracts, Accounts Receivable, Billing Ops, and Collections) as well as other internal teams (e.g. Sales, Retention, Business Leadership) as needed to resolve all client inquiries

Can sit in any time zone as long as they're able to work EST hours. 9-6 EST