Vehicle Operations Logistics Specialist

Job Description

We have 4 positions for a Vehicle Operations Logistics Specialist with one of our clients in Mt Juliet, TN for an initial contract duration of 3 months. No third party candidates considered for this position.

The Vehicle Operations Logistics Specialists will facilitate and manage the process of transportation of customer vehicles within an assigned region.

Key Responsibilities:

• Demonstrate proficiency in making realtime phone calls through the recorded line to verify vehicle status with pickup sites
• Monitoring and correcting master data files for location errors
• Manage email boxes for multiple locations and collaborate on regional emails
• Request Hold Harmless/Releases
• Process Fees and post assessorial charges to record
• Entry of all manual orders and processing of other AS400 system orders
• Investigating kickback of VINs by carriers to get units re-dispatched
• Manage escalated Client Success VINs with peers and agents
• Monitor holds and verification delays
• Dispatch negotiation and a heavy understanding of sales tactics to increase margin
• Action AutoIMS for Trans Delay Holds, Cancellations, ETAs
• Following Up with carriers on several VINs daily
• Be comfortable holding carriers accountable to their plan
• Create and manage corrective action of a vendor
• Monitoring order entry failures throughout the day and correct
• Understanding of margin relative to position and some tracking of margin requirements
• Build relationship with Manheim Auction commercial team and management
• Measuring performance understanding analytics for clients and vendors
• Report on performance results for high level management and executive leaders
• Compile vehicle transportation related data and generate reports
• Follow all job-related duties as directed by supervisor
• Be an outside the box thinker who can solve problems quickly

Job Requirements:

• 1-3 years administrative experience (in automotive industry preferred)
• Working knowledge of computer usage including Microsoft Excel, Outlook, and Word
• Ability to work independently in a matrix environment to execute and deliver results
• Excellent customer service and multi-tasking skills
• High attention to detail including precise data entry
• Excellent written and verbal communication skills
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• High School Diploma or equivalent
• Valid Drivers License and the ability to pass a background check and drug test required.

Preferred:

• Some college education
• 1+ years experience in transportation field or automotive auction house
• 1+ years experience in sales or call center
• Can sit in an ANY MANHEIM Market in the Region