Sales Operations Analyst II

Job Description

We have a position for a Sales Operations Analyst II with one of our clients in Remote for an initial contract duration of 1 year 3 months. No third party candidates considered for this position.

Job Description:

The Sales Operations Analyst II on the Tier 1 Support Team manages and escalates SFX Tier 1 tickets, support calls, and OEM enrollments; troubleshoots CPQ issues affecting quotes and contracts; processes marketing leads and sales referrals; supports sales with large and non-revenue contract processing; creates reports and shares insights with leadership; identifies process inefficiencies and recommends improvements; serves as an escalation point for complex cases and high-volume requests; and collaborates with cross-functional teams to resolve issues and ensure timely support for sales operations.

 Tier 1 Support Management

• Review, process, and escalate incoming SFX Tier 1 tickets, internal support calls, OEM enrollments, and leads/referrals.
• Troubleshoot and resolve SFX CPQ-related issues impacting quotes, orders, and contracts.
• Perform system workarounds as needed (e.g., bypass signature) to maintain order flow.
• Act as a subject matter expert and escalation point for complex cases, including exceptions and one-off requests.

 Contract and Order Processing

• Analyze and process large and non-revenue contracts to meet compliance and accuracy standards.
• Analyze and research previous, customer-specific contract details and any existing higher level-governing agreements (i.e.OEM agreements) to inform recommendation on pricing, volume and discounting that balances Sales/End Customer expectations with client standards and guidelines.

Process Improvement

• Identify bottlenecks in order processes and recommend solutions to enhance efficiency and accuracy.

 Cross-Functional Collaboration

• Partner with internal teams (billing, contracts, data governance) to resolve issues and gather data.
• Support sales leadership and boundary partners with timely resolution of requests per SLA.

Job Requirements:

• Required Experience & Specialized Knowledge and skills
• Bachelor’s Degree and 2+ years of relevant experience, ideally in a sales/business operations role, or equivalent combination of education and experience.
• Knowledge of existing client sales processes and systems; experience with Salesforce.com required, with ability to create sales opportunities and quotes.
• 2 years Configure/Price/Quote (CPQ) software experience or relevant systems (Billing/CLM) or similar
• Experience with and knowledge of the SalesForce.com platform
• Ability to read, interpret and explain contractual information
• Ability to work in a team-based environment and demonstrate initiative to work independently with minimal supervision