Billing Specialist I

The Billing Specialist I provides essential support for billing operations by assisting with the uploading of repair orders to our customer specific portals. This role is responsible for ensuring the accuracy and completeness of these transactions and is an integral part of receiving customer approval for services.

Candidates can sit in any time zone. Develops and maintains foundational knowledge of billing systems, processes and procedures as it relates to customer portal uploading. Supports the execution of standard billing tasks relating to customer portal uploads such as:

• Transferring data from Karmak to online customer portal.
• Connecting job types in Karmak to correct customer portal option.
• Accurately matching labor hours and parts pricing and tax in customer portal.
• Updating preapproved estimates with additional work completed in customer portal.
• Following customer specific billing requirements for uploading.
• Verifying the accuracy of data transfers between systems.
• Investigating data entry errors that may impact revenue recognition.

Develops understanding of the upload role in the billing process and how it affects other groups. Prepares and compiles data for internal reporting and management review. Provides support for special projects and other duties as assigned.

REQUIRED EXPERIENCE & SPECIALIZED KNOWLEDGE AND SKILLS: High School Diploma with at least 2 years of relevant experience; or an equivalent combination of education and years of relevant experience. Experience in the automotive industry or fleet management a plus. Prior experience working in multiple computer programs at once is required. Ability to work in a high performance, fast-paced team environment.