Acct Receivable Spec II

This position will be responsible for frontline dealer collections activity and client account service within an assigned region and/or segment of dealer business. In this role, the individual will be responsible for business unit support, client service via phone, outbound collection contacts (phone/email), bad debt recommendation, AR meeting participation, assistance in account status changes within established role authority along with escalating issues when appropriate. This role is a part of the Revenue Operations Center of Excellence Dealer AR team and will report to an Accounts Receivable Supervisor.

Job Responsibilities:

• Answering and resolving incoming client payment and credit & collection inquiries as part of the regional PureCloud phone queue team.
• Support for business units within a designated region.
• Outbound client collection calls/contacts in pursuit of aged vehicle and services AR.
• Follow up with Clients on outstanding invoices that are deemed aged and fall outside of standard payment terms.
• Participation in location credit meetings and reporting process (stand in for Sr Spec/Sup. when necessary)
• Team metric activity
• Address internal client requests and inquiries on dealer accounts (sales, etc.)
• Work closely with Accounts Receivable Supervisor on special assignments/projects as required.

Job Requirements:

Education: High School Diploma required

Experience: 2-10 years experience and understanding of auction industry and/or accounts receivable

Competencies/skills: Excellent interpersonal and customer service skills, Strong written and verbal communication, Excellent organizational, problem solving and analytical skills, Proficient in PC Skills, including the use of Microsoft Office Suites and Oracle 11 or 12.