Acct Receivable Spec II

This position will be responsible for frontline dealer collections activity and client account service within an assigned region and/or segment of dealer business. In this role, the individual will be responsible for business unit support, client service via phone, outbound collection contacts (phone/email), bad debt recommendation, AR meeting participation, and assistance in account status changes within established role authority along with escalating issues when appropriate. This role is a part of the Revenue Operations Center of Excellence Dealer AR team and will report to an Accounts Receivable Supervisor.

Job Responsibilities:

• Answering and resolving incoming client payment and credit & collection inquiries as part of the regional PureCloud phone queue team.
• Support for business units within a designated region.
• Outbound client collection calls/contacts in pursuit of aged vehicle and services AR.
• Follow up with Clients on outstanding invoices that are deemed aged and fall outside of standard payment terms.
• Participation in location credit meetings and reporting process (stand in for Sr Spec/Sup. when necessary).
• Team metric activity.
• Address internal client requests and inquiries on dealer accounts (sales, etc.).
• Work closely with Accounts Receivable Supervisor on special assignments/projects as required.

Job Requirements:

• Education: High School Diploma required.
• Experience: 2-10 years experience and understanding of auction industry and/or accounts receivable.