Business Service Specialist I

Job Description

We have a position for a Business Service Specialist I with one of our clients in Wilmington, OH for an initial contract duration of 8 months. No third party candidates considered for this position.

Under direct supervision, the primary functions of the Business Specialist I include:

• Retrieve perfecting documents from a secured vault repository
• Receive, sort, scan, batch, validate, or release documents
• Handle documents in a timely and efficient manner while maintaining consistent flow between departments
• Operate various outgoing mail equipment
• Perform data entry

Competencies:

• Customer Service: Responds promptly to customer needs, requests for service, and solicits feedback to improve service.
• Detail Orientation: Strong attention to detail and organizational skills.
• Teamwork: Balances team and individual responsibilities, welcomes feedback, and contributes to team goals.
• Adaptability: Adjusts to changes, manages competing demands, and adapts to unexpected events.
• Quality: Ensures accuracy and thoroughness in work.
• Quantity: Completes tasks quickly and on time.
• Organizational Support: Follows policies, completes tasks correctly, and supports organizational values.
• Orderly: Maintains a clean and organized work area in compliance with safety and security policies.

Education & Experience:

• High School diploma or GED
• Less than 2 years experience preferred
• Basic knowledge of PC software (MS Office, Excel)
• Data entry skills (50 WPM or 15,000 KPH) preferred
• Knowledge of state abbreviations preferred
• Familiarity with shipping software and mailing equipment preferred
• Working knowledge of imaging software preferred

Workplace Environment:

• Routine and repetitive production work
• Ability to climb step ladders, sit, stand, bend, reach, and pull for long periods
• Noise level may be loud at times
• Variable shifts (Day, Evening, PartTime, FullTime, including Saturdays)
• Ability to lift or push up to 35 lbs