Billing Specialist I

The Billing Specialist I contributes to company objectives by providing frontline, billing-related service and call support to internal and external clients as well as partners and vendors. The Billing Support team is the first line of contact for customers with billing related questions and interacts with all other Accounting Operations teams, including Contracts Processing, Accounts Receivable, Billing Ops, and Collections as well as the F&I, DMS, and other Business leaders and Sales teams.

Requirements: Previous experience answering a high volume of incoming calls. Salesforce experience is a plus + Genesys experience is a plus +

The expectations and responsibilities of the role include: Answer inbound inquiries, via phone and email, from external and internal clients related to Billing Reviewing, understanding, and conversing with clients regarding their contract terms, invoicing, and accounts receivable balances Presenting information to clients clearly and concisely as well as documenting this information appropriately in Salesforce and SAP Collaborate within the Finance Team (Contracts, Accounts Receivable, Billing Ops, and Collections) as well as other internal teams(e.g.Sales,Retention, Business Leadership) as needed to resolve all client inquiries

• Is this position a driving role? No
• Will the resource be acting in a supervisory role? No
• Is this a safety sensitive position? No
• Is this contract to perm? Possibly, but probably should just say No here
• Potential for Extension? Yes
• Will this be a 40-hour workweek? Yes-40hrs; No OT required

Interview process A single interview with Josh Vaughn

When will you start interviewing? ASAP

When is the anticipated start date? ASAP

When is the end date of the project? Not defined